PRIVACY POLICY

Last Updated: 5/12/2023

 

Thank you for choosing Monch Home Health Care ("we," "our," or "us"). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with our services, including but not limited to our website, mobile applications, and in-person interactions. We are committed to safeguarding your privacy and maintaining the confidentiality of your personal information. By accessing or using our services, you consent to the practices described in this Privacy Policy. 

 

1. Information We Collect 

 

1.1 Personal Information: We may collect various types of personal information, such as your name, contact details, date of birth, medical history, insurance information, and other information necessary for providing home health care services. 

 

1.2 Health Information: As a home health care company, we may collect sensitive health-related information, including medical records, diagnosis, treatment plans, and prescriptions. 

 

1.3 Non-Personal Information: We may also collect non-personal information such as IP addresses, device information, and website usage data to enhance our services and improve user experience. 

 

2. How We Collect Information 

 

2.1 Directly from You: We collect personal information directly from you when you provide it to us through our website, mobile applications, phone calls, or in-person interactions. 

 

2.2 Automatically: We may use cookies, web beacons, and other technologies to collect certain non-personal information automatically as you interact with our services. 

 

2.3 Third Parties: We may obtain information from third-party sources, including health care providers, insurers, or other authorized representatives, with your consent or as permitted by applicable laws. 

 

3. Use of Information 

 

3.1 Providing Services: We use the collected information to provide home health care services, develop personalized care plans, and ensure your health and well-being. 

 

3.2 Communication: We may use your contact information to communicate with you about your care, appointments, updates, and service-related matters. 

 

3.3 Improving Services: We may analyze non-personal information to improve our services, monitor usage patterns, and enhance user experience. 

 

4. Disclosure of Information 

 

4.1 Service Providers: We may share your personal information with authorized service providers who assist us in delivering our home health care services, but only to the extent necessary. 

 

4.2 Legal Compliance: We may disclose your information when required by law, to respond to legal requests, or to protect our rights, privacy, safety, or property, or that of others. 

 

4.3 Consent: We will obtain your explicit consent before disclosing your sensitive health information to any third party unless permitted by applicable laws. 

 

5. Security We take reasonable and appropriate measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We use industry-standard security technologies and follow best practices to safeguard your data. 

 

6. Your Choices You have the right to review, update, and correct your personal information in our records. You may also withdraw your consent for the collection or processing of your data, except where required for legal or contractual purposes. 

 

7. Children's Privacy Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children without parental or guardian consent. If we become aware of unintentional data collection from children, we will promptly delete such information. 

 

8. Changes to this Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and the revised date will be indicated at the top of the policy. 

 

9. Contact Us If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: Email: info@monchhomehealth.com. Please note that this Privacy Policy is for informational purposes and does not create any contractual or legal rights between you and Monch Homehealth Care. 

 

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With regards,